Deployment success is measured at go-live. Behavioral success is measured over the months that follow, and it is the only kind that compounds.
The Chief Learning Officer, working in partnership with the CHRO, owns the development of the behavioral practices that determine long-term success. This is broader than training. Training builds familiarity with the tool. The behavioral practices determine whether people use it with sound judgment once the training is over.
Three questions for your leadership team:
1. Who in our organization owns the behavioral practices our HR AI investment depends on?
2. Have we adapted our vendor’s training and communication resources to our own workflows and judgment boundary?
3. Which internal measures tell us whether people are using the system well, not just using it?
